Support and Maintenance
|
| A partnership with DataCom
begins with initial contacts and continues throughout the business relationship. Clients
are never made to feel like just another account number or a foregone conclusion. Every
partnership is important to DataCom. As a Full-Service
telecommunications and data network provider, DataCom becomes
a single point of contact.
Initial meetings determine exact needs. Precise recommendations by DataCom follow once all investigative factors are exhausted. After
a prompt installation process, a thorough, hands-on, on-site training program is
implemented by DataCom professionals.
|
|
Training
|
| In the
case of telephone systems, DataCom realizes that proper training is crucial. A new
system is equipped with features that are intended to promote efficiency and increase
productivity, while providing an enjoyable experience. By providing a customized training
program, DataCom ensures that specific needs are met. The DataCom training program is instituted in three phases. |
|
Proper
Training
is
Crucial |
|
Follow-Up
Training
DataCom
provides follow-up training during the next several weeks of the system installation
period. At this time, an emphasis is placed on the telephone features. By providing
several training sessions, employees are less likely to feel overwhelmed by the amount of
knowledge they are expected to absorb.
Again, proper instruction provides a
smooth transition and leads to complete satisfaction.
Unlimited training is included during any
of DataCom's
warranty or maintenance agreement periods. The same applies to those not covered by such
agreements for a fee. |
| Pre-Training
Prior to the installation of a new system,
a meeting is held to introduce employees to the system with an overview of the new
telephone and a demonstration of the basics of call processing on the new equipment.
Differences between the outgoing system and the new one are discussed along with any
questions or concerns regarding usage.
Training - Cut Day
On the day a new system is to be
installed, the DataCom trainer is on-site to work alongside the company receptionist(s), the
first point of contact for customers and outside callers. This allows for smooth
processing of calls during that initial transition of telephone systems. In addition, at
least one other DataCom professional is on hand for other employees on a one-on-one basis. This
allows for questions or concerns to be immediately addressed. |
|
|
|
Warranty and Maintenance Programs |
| DataCom warranty and maintenance programs kick in the day
a new, customized system is installed. Certified technicians are on-call 24 hours daily, 7
days a week. If a service-related problem occurs, one call gets the ball rolling. After
hours, calls are answered by an automated messaging system, which automatically pages
technicians who immediately respond. |
| The DataCom Exclusive 4-Year Plan
DataCom
offers a unique 2-year warranty to business partners on all products, including parts,
labor and travel within a sixty-mile radius of Youngstown, Ohio. Upon agreement to this
plan, DataCom then offers guaranteed pricing, quoted at the time of sale, on years
three and four. |
|
|
One Call
gets to
ball
rolling! |
Optional 1-Year Warranty
DataCom
offers a similar package to the above, by utilizing a 1-year warranty with guaranteed
pricing for a second year or a 1-year warranty with time and materials billing thereafter.
Hourly charges do not begin until a DataCom technician
reaches the problem site. Time and material charges apply to any add, moves or changes
made to a system after the initial installation. |
